704-844-1100 704-844-1100

Locations

FAQ

At Carotek, our goal is to make doing business with us easy.   From the customers we serve to the manufacturers we represent, we like keeping things simple.   So, answers to the most frequently asked questions we hear from people are featured below.  If these don't answer your questions, please just give us a call.  We are always here to help.

Click on the Contact Us link for complete addresses and Google maps for directions.
For mailing correspondence please use PO Box 1395, Matthews, NC 28106. For shipments using Fed Ex, UPS or freight carriers please use 700 Sam Newell Road, Matthews, NC 28105. For remitting payments please use PO Box 890140, Charlotte, NC 28289.
Please download this Credit Application, complete and return it to your sales rep or email it directly to us at remit-mailbox@carotek.com. We will review and get back to you.
Easiest way is to call us at 704-844-1100 from 8 AM to 5 PM, Monday – Friday; or fill out the form on the right. Let us know as many details as possible so we can help you as quick as possible. For information on our management team, reference the About Us page.
Call our main number - 704-844-1100 24 hours a day -7 days a week. We will find the right person to quickly help you with your needs.
Download, complete and email this form to correctiverequest@carotek.com. We will research/investigate the problem, write up a report on our corrective action and return a copy to you.
Contact your sales rep as they are best able to help you. Given specific information they will be able to advise you on the proper return procedure for that particular product.